MyOfficial

Support

We answer support email within 2 business days.

To help us solve it faster, include your account email, your device (iPhone or Android) and the app version — you can find the version at the bottom of Profile → Settings.

Common questions

I forgot my password

Tap Forgot password? on the sign-in screen and enter your email. We send you a link that opens a page where you can set a new one. If the email does not arrive within a few minutes, check your spam folder.

I never received my confirmation email

Check your spam folder first. You can request a new confirmation email from the sign-in screen. If it still does not arrive, email us and we will confirm the account manually.

Someone is harassing me in messages

Open the conversation, tap the user, and choose Block. To report a specific message, press and hold it and choose Report. We review reports of abusive content within 24 hours. You can manage blocked users under Profile → Settings → Blocked users.

I am not getting notifications

Check that notifications are enabled for MyOfficial in your device settings, and that your device is not in a focus or do-not-disturb mode. Always confirm your assignments in the app rather than relying only on notifications.

I want to delete my account

You can do this yourself in the app. See Delete your account for the steps and for what data is removed.

A game or pay amount is wrong

Games, schedules and pay amounts are entered by the assignor or organization that created them, not by MyOfficial. Contact them directly to correct it.